> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.getcount.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Unassign Credit Memos from Transactions and Invoices

Need to update or reverse how a credit memo was used? In COUNT, you can easily unassign a credit memo from either a transaction or an invoice — giving you the flexibility to reapply it elsewhere or update your records.

### Steps to Unassign a Credit Memo

**1. Go to Invoices & Estimates** 
From the left-hand sidebar, click **Sell**, then click **Invoices & Estimates**. 
**2. Open the Credit Memos Tab** 
Navigate to the **Credit Memos** tab and click on the credit memo you want to modify.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/c/b/1/4cb158bef87e0400/invoce-1_1bd632z.png =1000x259)


**3. View Assignments**
Once the memo opens, click on the **Assigned Transactions & Invoices** tab.
![](https://storage.crisp.chat/users/helpdesk/website/-/4/c/b/1/4cb158bef87e0400/screenshot-2025-07-23-at-75211_vr6o9j.png =726xauto). Expand the Section\*\*
Below the memo’s status, you’ll see two sections — **Transactions** and **Invoices**.
Click the **chevron arrow icon** on the right of each section to expand and view what the memo is currently assigned to.
![](https://storage.crisp.chat/users/helpdesk/website/-/4/c/b/1/4cb158bef87e0400/screenshot-2025-07-23-at-75329_1nhhb8m.png =816xauto)
**5. Select the Assigned Item**
Click on the invoice or transaction you want to unassign the memo from.
**6. Click Unassign**
On the right side of the screen, click the **Unassign** button. The credit memo will be detached from the selected invoice or transaction.
![](https://storage.crisp.chat/users/helpdesk/website/-/4/c/b/1/4cb158bef87e0400/screenshot-2025-07-23-at-75449_n1vm47.png =819xauto)

| Pro Tip: After unassigning a credit memo, you can reapply it to a different invoice or transaction at any time — just return to the Credit Memos tab and use the Apply Invoice or Assign Transaction options.

**Note:** If you want to learn how create and assign memos, please follow this [help center article](https://support.getcount.com/en/article/how-to-create-and-assign-credit-memos-in-count-1jh4v06/).

Unassigning credit memos is quick and keeps your records flexible when changes happen. If you're unsure whether to reapply or refund, feel free to contact our support team for help.