How to record and manage intercompany transactions in COUNT

Once two workspaces are linked, you record money moving between them once and COUNT writes both sides together. This article covers recording transfers and settlements, recoding expenses, voiding entries, and keeping both sides in agreement.

You'll need an active link first. See How to set up Intercompany workspaces in COUNT.

At a glance

Record a transfer from a bank transaction

Use this when the bank feed has already brought the transaction in, which is most of the time.

1. Open the transaction in Transactions and categorize it as a transfer, on the Transfer tab.
2. COUNT checks your linked workspaces for a bank transaction with the same amount going the other way. Any it finds appear under Intercompany Matches, with the date, amount, description and account.
3. Pick the matching transaction and click Confirm Match.

Both real bank rows are now linked and categorized. Nothing extra is created on either side.

Post a transfer or settlement from the link page

Use this to record a movement before it shows up in the bank feed, or to record a settlement.

1. Go to Settings > Intercompany and click the link to open it.
2. Open the Events tab and click Post Event.
3. Choose the Type. A Transfer sends money and creates a balance. A Settlement pays a balance back (Loan links only).
4. Under Money Leaves, choose the company the money comes from.
5. Enter the Amount and Date, and choose the bank or card account on each side. A description is optional.
6. If the bank transaction is already in COUNT on either side, select it under Match an existing source bank transaction or Match an existing destination bank transaction.
7. Click Post Event.

Match a real bank transaction whenever you can. If you don't, COUNT creates a placeholder transaction. When the real row arrives from the bank feed later, it will look like a duplicate and you'll need to exclude it.

The date has to fall in an open period on both workspaces. If either side has closed its books for that date, COUNT won't post and tells you which date the period is closed through.

What gets recorded: an example

Northwind Holdings lends $2,500.00 to Northwind Coffee on a Loan link. One entry writes both books:

When Northwind Coffee pays $1,000.00 back, post a Settlement with Northwind Coffee as the company the money leaves. It runs the other way: Coffee's Due To balance drops to $1,500.00, and so does Holdings' Due From.

Neither entry touches income or expenses, because lending money isn't earning or spending it.

Move an expense to the company it belongs to

Say someone paid for $300.00 of Northwind Coffee's supplies on the Holdings card. The cost belongs to Coffee, but the payment came out of Holdings' account.

1. In the Holdings workspace, open the expense in Transactions.
2. In the transaction panel, find Recode to Linked Company and click Recode.
3. Choose the Linked Company and the expense account it should land in on their books.
4. Click Recode Expense.

Holdings' card transaction moves out of expenses and into Due From Northwind Coffee. Coffee gets a matching $300.00 expense in the account you chose, owed back through Due To Northwind Holdings.

Don't see Recode to Linked Company?

It only appears when all of these are true:

• You can post intercompany entries (owner, admin or Accounts Approve & Pay on both workspaces).
• The workspace has an active link.
• The transaction is money out and categorized as an expense.
• It isn't yet reviewed or reconciled.
• It isn't split.
• It isn't attached to a bill, invoice or deposit.

What happens to linked transactions

Every transaction created or matched by Intercompany carries an Intercompany badge in the register and is marked as reviewed on both sides. Click the badge to open the entry it belongs to.
Because each one has a twin in the other company's books, the parts that affect the accounts are locked so the two can't drift:

• Receipts stay in sync. Add or remove a receipt on either side and COUNT does the same on the other.
• Comments don't cross over. They stay in the workspace where they were written.

If you try to change a locked field, COUNT tells you the transaction is part of an intercompany event. To change it, void the entry and post it again.

Undo an entry by voiding it

1. Open the link from Settings > Intercompany and go to the Events tab.
2. Click Void on the entry, then Void Event.

Voiding undoes the entry on both workspaces at once:

• Real bank rows go back to the category they had before and become unreviewed again.
• Placeholder rows are removed.

If the only rows involved are placeholders that have since been reconciled or fall in a closed period, COUNT keeps them and posts a reversing entry instead. The optional Void Date is the date of that reversal.

Void blocked? A real bank row on one side has been reconciled, or sits in a closed period. Undo that reconciliation or reopen the period, then void again.

Keep both sides in agreement (drift)

On Loan links, what one company is owed should always equal what the other owes. Every night COUNT compares the two and records the result on the link's Drift tab. The difference, if there is one, is the drift amount.

Drift almost always comes from something posted outside Intercompany, like a manual journal entry into a Due From or Due To account on one side only.

1. Find the entry that was posted outside Intercompany and correct it.
2. Click Run Check Now to re-check without waiting for tonight.

Already know about it and working on it? Snooze 7 Days pauses the drift notifications for a week.

Write off a balance that can't be recovered

Sometimes a difference is real and won't be repaid. An owner or admin on the side that holds the balance can write it off:

1. On the link's Drift tab, click Write Off.
2. Choose the Due From or Due To account.
3. Enter the amount, a reason and a date.

COUNT posts a one-sided entry to Bad Debt - Intercompany on that company only, and notifies the other company.

Dispute a write-off

The other company has 30 days to dispute it from the write-offs list on their Drift tab. A disputed amount goes back into the nightly check until you've sorted it out between you. If nobody disputes it within 30 days, the write-off becomes final automatically.

Common questions and fixes

Post Event says I need posting permissions

Posting changes both companies' books, so you need to be an owner, admin or Accounts Approve & Pay in both workspaces, not just the one you're in.

This transaction is part of an intercompany event" when I try to edit

• The amount, date and category are locked. Void the entry from the link's Events tab, make your change, and post it again. Description, notes, vendor and customer can be edited at any time.

I have a duplicate bank transaction after posting

• The entry was posted without matching the bank row, so COUNT created a placeholder. Exclude the duplicate feed row. Next time, select the real transaction under Match an existing source bank transaction or Match an existing destination bank transaction.

COUNT won't post because the period is closed

• The date has to fall in an open period on both workspaces. COUNT tells you which date the period is closed through. Pick a later date or reopen the period on that side.

An error says "The intercompany accounts for this link are missing"

• This shouldn't happen. Contact COUNT Support and we'll restore them for you.

Still stuck? Reach COUNT Support through Help Center in the app sidebar. Tell us both workspace names and, for a specific entry, its date and amount.

Updated on: 06/11/2026