How intercompany notifications work in COUNT
COUNT keeps both companies informed about what happens on an intercompany link. Everyone in a workspace sees in-app notifications, and the workspace owner gets email alerts by default.
At a glance
In-app notifications | Email alerts | |
|---|---|---|
Who gets them | Everyone in the workspace | The workspace owner, by default. You can add addresses or switch them off. |
Nightly drift summaries | Included | Never emailed |
What triggers a notification
Area | You're notified when |
|---|---|
Links | A link is proposed, accepted, paused, resumed or revoked |
Entries | An entry is posted or voided |
Drift | The two sides' balances drift apart |
Write-offs | A write-off is posted or disputed |
When a link is proposed, everyone in the other workspace is notified so an owner or admin there can accept it. To set up or accept a link, see How to set up Intercompany workspaces in COUNT. |
Change who gets email alerts
Email alerts are on by default and go to the workspace owner.
- Go to Settings > Notification Settings
- Find Receive Intercompany Alerts.
- Add the email addresses you want, or switch the alerts off.
Each workspace has its own setting, so repeat this in the other linked workspace if you want the same people alerted there.
Common questions
Why didn't I get an email about drift?
- The nightly drift summaries are in-app only and never emailed. Check the notifications in COUNT, or the link's Drift tab.
Can I stop drift notifications while I fix the problem?
- Yes. On the link's Drift tab, click Snooze 7 Days to pause drift notifications for a week. For how to find and fix drift, see How to record and manage intercompany transactions in COUNT.
Nobody on the other side has accepted my link request
- Everyone in that workspace was notified, but only an owner or admin there can accept it. Ask one of them to open Settings > Intercompany and accept the link.
Related articles
- How to set up Intercompany workspaces in COUNT
- How to record and manage intercompany transactions in COUNT
- How intercompany balances appear in COUNT consolidated reports
Still stuck? Reach COUNT Support through Help Center in the app sidebar. Tell us both workspace names and, for a specific entry, its date and amount.
Updated on: 30/10/2026
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