Question 1

Connecting Your Bank Account to COUNT

Accepted Answer

Managing finances efficiently requires accurate and up-to-date data. COUNT makes this process seamless by allowing you to connect your bank account directly. This article will guide you through the steps of connecting your bank and importing your transaction history into COUNT.

Benefits of Connecting Your Bank Account:

Save Time: Eliminate manual data entry by automatically importing your transactions into COUNT.
Improved Accuracy: Reduce the risk of errors by having your financial data flow directly from your bank.
Effortless Expense Tracking: Categorize and track your expenses with ease, gaining valuable insights into your spending habits.

Connecting Your Bank Account:

Navigate to Accounting > Chart of Accounts.
Initiate Bank Connection: Click "Connect Bank" button on the top right of the screen.
Follow Plaid's Instructions: COUNT utilizes Plaid, a secure and industry-standard platform, to facilitate the bank connection. Follow the on-screen instructions provided by Plaid to connect your bank account.

For New Zealand-based users:

COUNT allows connecting bank accounts via Akahu. Akahu works with more than 50 Government, corporate, and fintech organizations. Workspaces that have set their Country to "New Zealand" will automatically go through the Akahu flow. Users will have to add their emails, verify them via OTP and then follow the on-screen instructions to connect their banks.

Importing Transaction History:

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Question 2

Setting Automation Workflows

Accepted Answer

Automation workflows in COUNT can save you valuable time by auto-categorizing similar transactions. With automation rules, you can ensure that COUNT handles transactions consistently based on patterns you define. There are two main ways to create these automation rules:

Method 1: Create Rules on the Fly

Every time you categorize or update a transaction, COUNT pops up a message offering the option to create an automation rule based on the transaction description. Here’s how:

Categorize or Update a Transaction:

When you categorize or update a transaction, a pop-up message will appear.

Create an Automation Rule:

The message will prompt you to create an automation rule based on the transaction description.

Apply to All Past Transactions:

To apply this rule to all prior transactions, click on the "Apply to all past transactions" checkbox.

Method 2: Create Rules via the Automation Tab

You can also create and manage rules directly from the automation tab. Follow these steps:

Navigate to the Automation Tab:

On the left-side menu, click Automations.

Add a Rule:

Click on the Templates tab and then Start from Scratch to go to the rule creation screen.

Set Triggers, Conditions, and Actions:

Triggers: Define what will trigger the rule (e.g., a new transaction).
You can create rules based on Transactions, Projects, Customers, Products & Services, or Invoices & Estimates.
Conditions: Set conditions

Question 3

Tracking Refunds in COUNT: Keeping Your Finances Organized

Accepted Answer

Managing refunds is an essential part of any business. COUNT makes it easy to track refunds for your expenses, ensuring your financial records remain accurate and transparent.

Understanding How Refunds Work in COUNT:

Unlike refunds for income (sales), refunds for expenses require a specific approach in COUNT. Here's how to handle them:

Navigate to Transactions: Head over to the Accounting>Transactions section from the side navigation bar. This is where you'll record all your financial activities.
Identify the Refund: Locate the expense transaction for which you received a refund.

Pro Tip: Utilize COUNT's powerful search functionality to quickly find specific transactions by date, category, or keyword.

Record the Refund: Although, this would be an incoming transaction, within the category dropdown, record the transaction as an "Expense." If the transaction is not created automatically you can create one yourself by following the instructions here.
Match the Category: This is a crucial step. To ensure accurate record-keeping, select the same category you used for the original expense transaction.

For instance, in the below example, if the original expense was for "Supplies" and you received a partial refund of $200 on a $500 purchase, choose "Supplies" again as the category for the refund.

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Question 4

Reconcile Your Books in COUNT

Accepted Answer

Account reconciliation is a critical process that ensures the transactions recorded in your COUNT account align with actual financial events. Before you begin, have your bank statement ready for comparison.

Steps to Reconcile Your Books:

1. Prepare for Reconciliation:

Ensure that all transactions are entered into COUNT by connecting your bank account, uploading a statement, or manually adding transactions.

2. Create a Reconciliation Period:

On the left-side menu, select Accounting > Reconciliation.
Find the account you want to reconcile and click Get Started.
Select the final date of the period you wish to reconcile and enter your bank balance as of this date.
Click Save.

If the bank balance and the COUNT balance are the same, the account is reconciled. If not, COUNT will display all transactions for the period to help you identify discrepancies.

3. Review Your Transactions:

To review transactions, click on the unreconciled period.
Compare each transaction with your bank statement for a

Question 5

Exporting data from Xero & Migrating to COUNT

Accepted Answer

Exporting your data from Xero is a straightforward process that ensures a smooth transition to COUNT. Below is a step-by-step guide on how to export your Chart of Accounts, Contacts, Products and Services, and Historical Transactions from Xero.

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1. Exporting the Chart of Accounts

Your Chart of Accounts is essential for organizing your financial data. To export it from Xero:

Log in to your Xero account.
Navigate to the Accounting menu and select Advanced.
Click on Chart of accounts.
Click the Export button.

This will download your Chart of Accounts as a CSV file, which you can then import into COUNT. Learn more at Xero Central

2. Exporting Contacts

To export your contacts, including customers, employees, and suppliers:

In the Contacts menu, select the group of contacts you want to export. For example, to export all contacts, select All contacts.
Click on the Export button.

This will download a CSV file containing your selected contacts. Learn more at Xero Central

3. Exporting Products and Services

To export your inventory items:

In the Business menu, select Products and services.
Click on the Export button.

This will dow

Question 6

How to Manually Export Data from QuickBooks Online (QBO) for Importing into COUNT

Accepted Answer

Exporting data from QuickBooks Online (QBO) is an essential step when transitioning to COUNT. This guide will walk you through the process of exporting your chart of accounts, contact lists (customers, employees, vendors/suppliers), products and services, and historical transactions. Once the data is exported, you can follow the COUNT setup guide to import it into your workspace.

Exporting Your Chart of Accounts

Access the Chart of Accounts:

Log in to your QBO account.
Go to Settings ⚙️ > Chart of Accounts.

Export the Data:

Click the Run Report button.
Customize the report if needed (e.g., adding columns for specific details).
Click Export > Export to Excel to save the file.

Save the File:

Store the exported file in an easily accessible location for importing into COUNT.

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