Question 1

Tracking Refunds in COUNT: Keeping Your Finances Organized

Accepted Answer

Managing refunds is an essential part of any business. COUNT makes it easy to track refunds for your expenses, ensuring your financial records remain accurate and transparent.

Understanding How Refunds Work in COUNT:

Unlike refunds for income (sales), refunds for expenses require a specific approach in COUNT. Here's how to handle them:

Navigate to Transactions: Head over to the Accounting>Transactions section from the side navigation bar. This is where you'll record all your financial activities.
Identify the Refund: Locate the expense transaction for which you received a refund.

Pro Tip: Utilize COUNT's powerful search functionality to quickly find specific transactions by date, category, or keyword.

Record the Refund: Although, this would be an incoming transaction, within the category dropdown, record the transaction as an "Expense." If the transaction is not created automatically you can create one yourself by following the instructions here.
Match the Category: This is a crucial step. To ensure accurate record-keeping, select the same category you used for the original expense transaction.

For instance, in the below example, if the original expense was for "Supplies" and you received a partial refund of $200 on a $500 purchase, choose "Supplies" again as the category for the refund.

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Question 2

Setting Automation Workflows

Accepted Answer

Automation workflows in COUNT can save you valuable time by auto-categorizing similar transactions. With automation rules, you can ensure that COUNT handles transactions consistently based on patterns you define. There are two main ways to create these automation rules:

Method 1: Create Rules on the Fly

Every time you categorize or update a transaction, COUNT pops up a message offering the option to create an automation rule based on the transaction description. Here’s how:

Categorize or Update a Transaction:

When you categorize or update a transaction, a pop-up message will appear.

Create an Automation Rule:

The message will prompt you to create an automation rule based on the transaction description.

Apply to All Past Transactions:

To apply this rule to all prior transactions, click on the "Apply to all past transactions" checkbox.

Method 2: Create Rules via the Automation Tab

You can also create and manage rules directly from the automation tab. Follow these steps:

Navigate to the Automation Tab:

On the left-side menu, click Automations.

Add a Rule:

Click on the Templates tab and then Start from Scratch to go to the rule creation screen.

Set Triggers, Conditions, and Actions:

Triggers: Define what will trigger the rule (e.g., a new transaction).
You can create rules based on Transactions, Projects, Customers, Products & Services, or Invoices & Estimates.
Conditions: Set conditions

Question 3

Managing Products & Services in COUNT

Accepted Answer

Efficiently managing your products and services in COUNT is crucial for maintaining accurate inventory levels, pricing, and sales data. This article will guide you through the available options and actions in the Products & Services listing page, helping you to stay on top of your stock, pricing, and service details.

The Products & Services listing page displays the following columns to provide a comprehensive overview of your inventory and services:

Name

This column displays the name of the product or service as entered during the setup process. Click the name to view or edit detailed information about the product or service.

Purchase Price

Shows the price at which you purchase the product or service from your vendor or supplier. For services, this can be the internal cost associated with providing the service.

Sell Price

Displays the price at which the product or service is sold to customers. Keeping this updated ensures that your financial reports reflect accurate revenue.

Stock

For physical products, this column indicates the current stock quantity available.

Pro Tip: Keeping your stock updated helps prevent over-selling and ensures smooth inventory management.
Track History: Clicking the History button opens a flyout panel on the right side of the screen, showing the stock’s historical changes. This feature helps you track stock adjustments and understand how your inventory levels have changed over time.

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Question 4

Connecting Your Bank Account to COUNT

Accepted Answer

Managing finances efficiently requires accurate and up-to-date data. COUNT makes this process seamless by allowing you to connect your bank account directly. This article will guide you through the steps of connecting your bank and importing your transaction history into COUNT.

Benefits of Connecting Your Bank Account:

Save Time: Eliminate manual data entry by automatically importing your transactions into COUNT.
Improved Accuracy: Reduce the risk of errors by having your financial data flow directly from your bank.
Effortless Expense Tracking: Categorize and track your expenses with ease, gaining valuable insights into your spending habits.

Connecting Your Bank Account:

Navigate to Accounting > Chart of Accounts.
Initiate Bank Connection: Click "Connect Bank" button on the top right of the screen.
Follow Plaid's Instructions: COUNT utilizes Plaid, a secure and industry-standard platform, to facilitate the bank connection. Follow the on-screen instructions provided by Plaid to connect your bank account.

For New Zealand-based users:

COUNT allows connecting bank accounts via Akahu. Akahu works with more than 50 Government, corporate, and fintech organizations. Workspaces that have set their Country to "New Zealand" will automatically go through the Akahu flow. Users will have to add their emails, verify them via OTP and then follow the on-screen instructions to connect their banks.

Importing Transaction History:

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Question 5

How to Manually Export Data from QuickBooks Online (QBO) for Importing into COUNT

Accepted Answer

Exporting data from QuickBooks Online (QBO) is an essential step when transitioning to COUNT. This guide will walk you through the process of exporting your chart of accounts, contact lists (customers, employees, vendors/suppliers), products and services, and historical transactions. Once the data is exported, you can follow the COUNT setup guide to import it into your workspace.

Exporting Your Chart of Accounts

Access the Chart of Accounts:

Log in to your QBO account.
Go to Settings ⚙️ > Chart of Accounts.

Export the Data:

Click the Run Report button.
Customize the report if needed (e.g., adding columns for specific details).
Click Export > Export to Excel to save the file.

Save the File:

Store the exported file in an easily accessible location for importing into COUNT.

For detailed instructions, refer to Export Reports, Lists, and Data in QBO.

Exporting Contact Lists (Customers, Employees, Vendors/Suppliers)

Access Contact Information:

Go to Sales > Customers to view your customer list.
For vendors, navigate to Expenses > Vendors.
For employees, access the Payroll section (if applicable).

Export the Data:

For Customers and Vendors:
Click the Export to Excel or Export icon at the top of the contact list

Question 6

Creating a transaction (manually)

Accepted Answer

Navigating through your financial transactions has never been easier with COUNT! Follow these simple steps to create transactions seamlessly:

Access Transactions: On the left-side menu, click on "Accounting" and then select "Transactions."
Add Transaction: Once on the Transactions page, locate and click on the "Add Transaction" button located at the top right corner of the screen.
Select Transaction Type: A dropdown menu will appear. From there, choose the appropriate transaction type based on your financial activity. You can select from options like incoming, outgoing, or transfer. Fill in Details: After selecting the transaction type, a pop-up window will appear. Here, you'll need to input specific details:

Description: Provide a brief description of the transaction.
Account: Select the relevant account for the transaction.
Date: Choose the date of the transaction.
Amount: Enter the transaction amount.
Category: Assign a category to the transaction for better organization.
Notes: Optionally, add any additional notes or details related to the transaction.

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