How to Create and Assign Credit Memos in COUNT

A credit memo is used when you owe a customer money — for example, if they return a product, get a service refund, or you're offering a discount or credit on a future invoice. In COUNT, credit memos are easy to create and can be applied either to existing transactions or directly to open invoices.

Step 1: Create a Credit Memo

1. Go to Invoices & Estimates

From the left sidebar, click on Invoices & Estimates.

2. Click “Create Credit Memo”

In the top-right corner of the page, click Create Credit Memo.

3. Enter Credit Memo Details

• Customer: Choose the customer the memo is for.
• Memo Number & Date: Add a reference number and select the date of issue.
• Tax Settings: Choose whether the credit memo is tax exclusive, tax inclusive, or no tax.

4. Add Products or Services

• Add the line items you're crediting.
• Make sure each item has the correct amount, account, and any applicable tax.

5. Save & Approve

Once everything looks correct, click Save & Approve Memo.

You’ll see a confirmation pop-up allowing you to email the credit memo immediately to your customer.

Step 2: Apply the Credit Memo

After creating a credit memo, you can use it in two ways:

Option 1: Apply the Credit to an Invoice

If your customer still owes you money on a current invoice, you can apply the credit to reduce the outstanding amount.

How to apply it:

• Go to the Credit Memos tab.
• Click the three-dot menu on the right of the memo and choose Apply to Invoice, or open the memo and click Apply Invoice in the top right.
• COUNT will display a list of invoices for the customer the memo is created for.
• Select the invoice you want to apply the credit to and click Apply Credit to Invoice.

Option 2: Assign the Credit to a Transaction

If your customer has already paid and you want to reflect that credit in your accounting (e.g. refund or bank adjustment), you can assign it to an existing transaction.

How to assign it:

• Go to the Credit Memos tab.
• Click the three-dot menu and select Assign Transaction, or open the memo and click Assign Transaction in the top right.
• You’ll see a list of transactions. Choose the relevant one(s).
• Click Save as Partial Payment to assign the credit amount accordingly.

Note: To unassign memos please follow this help center article.

That’s all it takes to issue, manage, and assign credit memos in COUNT. If you need help deciding how best to use them in your workflow, reach out to our support team anytime.

Updated on: 23/07/2025