Articles on: Onboarding & Setup

How to Apply Tax to a Customer in COUNT

If your business charges tax, COUNT lets you assign default tax rates to each customer. This way, the correct tax is automatically applied to all future invoices created for that customer.

Steps to Apply Tax to a Customer

Open the Customers Page

From the left-hand sidebar, go to Contacts & Products → Customers.

Edit the Customer

Under the Actions column, click the pencil icon next to the customer you want to update.

Scroll to Sales and Tax Information

On the edit page, scroll down to the section titled Sales and Tax Information.

Set a Default Tax

Under the Default Taxes dropdown, select the appropriate tax rate to apply to this customer.

Save Your Changes

Click the orange Update button at the bottom of the screen to apply the selected tax.

Once saved, this tax will automatically be added to every new invoice you create for this customer going forward, with the exception of Products or Services that are listed as tax exempt.

Add a New Tax on the Go!

Need a tax that’s not listed in the dropdown?

In the Default Taxes dropdown, click + Add a New Tax.

In the pop-up that appears:

Enter the Tax Name (e.g. “GST”, “VAT”).
Enter the Tax Percentage (e.g. 15%).
Click Add to save it to your workspace.

Your new tax rate will now appear in the dropdown for any customer or invoice.

Pro-tip: Applying taxes at the customer level helps automate invoicing and reduces manual entry errors—especially useful if you have clients in different regions or with different tax requirements.

Updated on: 23/06/2025

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