How to Change the Sending Email for Invoices in COUNT
COUNT allows you to customize the email address used to send invoices, credit memos, and estimates to your customers. This helps you maintain brand consistency and ensures customers recognize emails as coming directly from your business.
Steps to Change the Sending Email
1. Go to Settings
From the left sidebar, click Settings.
2. Open Configuration
Under the Configuration tab, scroll down to the Email Sender Identity section.
3. Enter Your Sender Email
Type the email address you want COUNT to use when sending invoices, credit memos, and estimates.
Important notes:
- Standard
@gmail.comemail addresses are not supported. - If your business uses a custom domain with Google Workspace (for example,
you@yourcompany.com), it will work.
4. Save Your Changes
Scroll to the bottom of the page and click Save.
Verify Your Email Address
After saving, COUNT will send a verification email to the address you entered.
1. Check Your Email Inbox
Open the verification email and click the orange Verify my email button.
2. Confirmation Page
You’ll be redirected to a page confirming that your email verification was successful.
3. Confirm in COUNT
Return to Settings → Email Sender Identity.
- You should now see Verified next to the email field.
- If it still shows Waiting for verification, click Refresh Status.
What Happens Next?
Once verified:
- All invoices, credit memos, and estimates will be sent from your custom email address.
- Customers will see your business email as the sender instead of COUNT’s default email.
You can edit or remove the custom sender email at any time using the options below the field. If removed, COUNT will automatically revert to using the default sender email.
Changing your sender email is a simple way to keep communication professional and on-brand. If you run into any issues during verification, our support team is happy to help. Learn more on How to Send Invoices to a Customer in COUNT.
Updated on: 16/01/2026
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