Articles on: Invoices & Estimates

How to Change the Sending Email for Invoices in COUNT

COUNT allows you to customize the email address used to send invoices, credit memos, and estimates to your customers. This helps you maintain brand consistency and ensures customers recognize emails as coming directly from your business.

This setting only affects invoice-related emails. All other system emails will continue to be sent from COUNT’s default email address.

Steps to Change the Sending Email

Go to Settings.
Click on Invoice Settings.
Locate Email Sender Identity section.
Enter your sender email.
Scroll to the bottom of the page and click Save.

Verify Your Email Address

After saving, COUNT will send a verification email to the address you entered.

1. Check Your Email Inbox

Open the verification email and click the orange Verify my email button.

2. Confirmation Page

You’ll be redirected to a page confirming that your email verification was successful.

3. Confirm in COUNT

Return to Settings → Email Sender Identity.

You should now see Verified next to the email field.
If it still shows Waiting for verification, click Refresh Status.

What Happens Next?

Once verified:

All invoices, credit memos, and estimates will be sent from your custom email address.
Customers will see your business email as the sender instead of COUNT’s default email.

You can edit or remove the custom sender email at any time using the options below the field. If removed, COUNT will automatically revert to using the default sender email.

Pro Tip: Use an email address from your business domain (e.g. billing@yourcompany.com) to improve deliverability and customer trust.

Changing your sender email is a simple way to keep communication professional and on-brand. If you run into any issues during verification, our support team is happy to help. Learn more on How to Send Invoices to a Customer in COUNT.

Updated on: 24/03/2026

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