How to Connect Multiple Cards for One Bank Account

Employee or “Child” Credit Cards

If your business uses multiple employee or “child” credit cards under a single main account, you may notice that only the primary or “parent” card is syncing into COUNT. This happens because many banks treat the parent account as the primary data feed and do not automatically share data from individual employee cards.

To capture transactions from all cards, each card must be explicitly authorized and shared with COUNT.

Why Child Cards Do Not Sync

Employee or child cards commonly fail to sync for one of these reasons:

• Only the parent card is authorized for third-party data sharing
• Individual cards were not selected during the connection process
• Data sharing is turned off for specific card numbers in the bank portal
• Transactions are still pending and not yet posted

How to Sync All Employee (Child) Cards

Follow these steps to ensure every card is connected and syncing properly.

1) Select All Cards During Connection

See Article: Connecting Your Bank Account to COUNT

When connecting or reconnecting your credit card account in COUNT:

• Look carefully for a list of individual card numbers
• Even if they appear grouped under one parent account, check every card
• Authorize all listed cards before completing the connection

2) Turn On Third-Party Access in Your Bank

Log into your business online banking portal:

1. Go to Security, Privacy, or App Access settings
2. Find the section for third-party apps or data sharing
3. Locate COUNT (or the connected app)
4. Make sure each individual card number is enabled for sharing

Many banks only share the parent card by default.

3) Relink the Connection in COUNT

Instead of deleting the account:

• Open COUNT
• Go to your connected accounts
• Click Relink or Refresh Connection

This forces your bank to present a fresh list of available cards.

Select all individual cards during this step.

4) Add Cards Individually if Needed

If some cards still do not appear:

• Use Add Account in COUNT
• Some card setups require linking cards one-by-one
• If a card has its own online banking login, connect it separately

5) Verify Transactions Are Fully Posted

Many banks do not share pending transactions.

• Child card transactions may not sync until fully posted
• Check your bank portal to confirm posting status
• Allow 24 to 72 hours for newly posted charges to appear

If Cards Are Still Missing

Try these steps in order:

1. Confirm third-party access is enabled for each card in your bank portal
2. Use Relink or Update Connection in COUNT
3. Add missing cards individually
4. Delete and re-add the bank connection as a last resort

Important Notes on Transaction History

Many business credit cards only provide:

• The current billing cycle
• A limited number of prior statement cycles

Older history may not be available through the bank connection.

Need Help?

If your employee cards still are not syncing after following these steps, contact COUNT Support and include:

• The last four digits of each missing card
• The date you last reconnected the bank account
• A screenshot of your bank’s third-party access or app-sharing settings

We’ll help verify the connection and get your cards syncing correctly.

If you’ve completed all troubleshooting steps and are still unable to sync certain accounts, we recommend contacting your bank to confirm that the accounts support integration through Plaid.

Updated on: 18/02/2026