How to Refund a Stripe Paid Invoice

If a customer paid an invoice through Stripe and you need to issue a refund, you can do so by creating a Credit Memo and processing the refund through Stripe.

Steps to Refund a Stripe-Paid Invoice

1. Open the paid invoice you want to refund.
2. Click the 3 dots icon on the right side of the screen and select Create Credit Memo.

1. On the Credit Memo page, scroll to the bottom and check the box labeled Refund via Stripe.

2. In the refund amount field:

• Enter a specific amount if you want to issue a partial refund.
• Leave the field blank if you want to refund the full invoice amount.

3. Click Save & Approve Credit Memo.

1. A confirmation pop-up will appear asking if you want to refund the amount through Stripe. Click Refund & Credit Memo to continue.

How to Verify the Refund

To confirm the refund was successfully processed:

1. Open the Credit Memo.
2. Check the Credit Memo status.

The status should display:

• Refunded, Awaiting Deposit

• The Refund via Stripe option only appears for invoices originally paid through Stripe.
• Leaving the refund amount blank will automatically refund the full invoice amount.
• Refunds processed through Stripe may take several business days to appear on the customer’s account depending on their bank or payment provider.

Updated on: 02/06/2026